Claims Supervisor/ Claims Manager

Great American Insurance Group • Cincinnati, OH

2d • Hybrid

About The Position

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American is one of the few carriers with a dedicated Property & Inland Marine Division and, in the industry segments it covers, with expertise second to none. From the underwriters to claims representatives, the focus is strictly on property and inland marine coverages. They are dedicated to writing only these coverages, which include Commercial Property Coverage, Inland Marine Coverage, Builder's Risk, Contractor's Equipment and Motor Truck Cargo. They specialize in the construction, energy & renewables, and transportation industries. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/property-inland-m… Our Property & Inland Marine Division is looking for a Claims Supervisor/Claims Manager to work a hybrid schedule out of our downtown Cincinnati, OH office.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Generally, 5-7years of experience in property and casualty cargo claims handling.
• Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC) and/or a Chartered Property Casualty Underwriter (CPCU).
• Experience and knowledge of Carmack and COGSA based claims is strongly preferred
• Experience and knowledge of international and intermodal shipping is strongly preferred
• Experience with legal matters involving cargo and/or property bailment-related claims is preferred
• Successful negotiator of claims is preferred
• Typically manages 2 or more reports.
• Responsible for overseeing team priorities and coordinating daily tasks.
• May occasionally perform tasks alongside direct reports.
• Operates under policies and procedures with limited oversight.
• Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management.
• Provides training to new members of the team.
• Exhibits exceptional analytical, negotiation, and problem-solving abilities.
• Ensures the team is knowledgeable of insurance policies, coverage, and claims procedures, and stays updated on industry laws and regulations.

Responsibilities

• Coordinates the daily operations of the Claims team, ensuring efficient workflow and productivity.
• Supervises the investigation of claims to confirm coverage and to determine liability, compensability and damages.
• Reviews and approves appropriate claim settlements/reserves within prescribed authority.
• Provides guidance and recommendations on legal matters such as garnishments, arbitration, first and third-party suits.
• Advises team members on handling claim files and extends settlement authority as needed after thorough review.
• Instructs on the method and strategy of negotiating claims.
• May set reserves and provide recommendations or reports for Corporate Claims or senior management.
• Performs other duties as assigned.

Benefits

• We offer competitive benefits packages for full-time and part-time employees.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager