Claims Specialist

TCI Transportation • Commerce, CA

1d • $25

About The Position

The Claims Specialist is responsible for investigating, evaluating, and resolving claims involving auto, bodily injury, property damage, freight, and subrogation. This role requires direct interaction with claimants, insurance carriers, attorneys, vendors, and internal stakeholders to ensure claims are handled efficiently, fairly, and in compliance with company policies. The claims specialist plays a key role in controlling costs while delivering responsive, customer-focused claims service.

Requirements

• Strong administrative, organizational, and customer service skills.
• Excellent written and verbal communication.
• Ability to thrive in a fast-paced environment with accuracy and attention to detail.
• A team-oriented, flexible, and solution-driven mindset.
• High level of confidentiality and professional ethics.

Nice To Haves

• Proficiency in Microsoft Excel, Word, Teams, Adobe, DocuSign, and Outlook
• Prior experience in transportation, logistics, or insurance claims adjusting
• Familiarity with freight and subrogation claim processes

Responsibilities

• Investigate and evaluate claims by reviewing incident reports, inspecting damages, interviewing involved parties, and gathering supporting documentation.
• Determine liability and damages by assessing coverage, establishing responsibility, and calculating fair settlements for auto, property, bodily injury, and freight claims.
• Negotiate and resolve claims with claimants, attorneys, and carriers to reach fair and timely settlements.
• Communicate with stakeholders, including insurance carriers, internal departments, and external partners, throughout the claims process.
• Manage claim files by documenting all activities, maintaining detailed notes, and ensuring compliance with company requirements.
• Work with the team to approve repairs, determine fair market value, and manage asset salvage, disposal, or sale decisions.
• Respond to inquiries from claimants, vendors, and internal teams, providing updates and follow-up information.
• Prepare reports on claim activity, outcomes, and trends for management review.
• Support continuous improvement by identifying opportunities to improve claims handling processes and outcomes.

Benefits

• Be part of a dedicated, supportive team in a growing company.
• Contribute directly to resolving claims and improving processes.
• Work in a culture that values innovation, accountability, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees