Claims Specialist - Hybrid (3 days in the office)

Swiss Re•Fort Wayne, IN

2d•$84,000 - $140,000•Hybrid

About The Position

This Claims Specialist position has responsibility for handling Mortality, while also supporting internal and external customers. You will manage a caseload of claims from receipt to final resolution of mortality, group life, accidental death, disability income, and wavier of premium claims

Requirements

3 years’ experience handling mortality claims, with some of this experience in a paperless environment.
Excellent customer service skills and experience collaborating with underwriters, clients, brokers and internal and external business partners.
Strong data analytic skills to include recognizing trends or patterns within claims.
Interest in developing leadership and management skills
Bachelor's degree or equivalent industry experience

Nice To Haves

Experience with complex mortality claims a plus

Responsibilities

Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution.
Complete detailed reviews of claim related issues, document the claim file appropriately.
Set and maintain appropriate and timely claim reviews and consultations for clients
Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring client satisfaction in a timely fashion.
Support Underwriting team needs for Claim information and consultation on coverages.
Provide quality claims input to the business as required e.g. changes to philosophy and best practice standards
Support developing technical expertise e.g. participation in claim seminars, training and audits
Contribute required claims information for business reporting purposes
Contribute to business projects and initiatives ensuring relevant claims issues are considered in broader based company activities
Support development on processes/systems where required
Adhere to risk management guidelines and practices