Claims Specialist II - Healthy Paws

Chubb • Seattle, WA

2d

About The Position

The Claim Specialist II is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW ! experience to our Pet Parents every day.

Requirements

• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
• 2+ years of customer service or call center experience
• Ability to effectively communicate with pet parents
• Problem solving and decision-making skills
• Organizational and time management skills
• High school diploma or equivalent work experience
• Basic IT skills (MS Excel, MS Office, etc.) a plus
• Experience with ERP or CRM systems a plus
• Veterinary knowledge or experience evaluating medical records a plus

Nice To Haves

• Basic IT skills (MS Excel, MS Office, etc.) a plus
• Experience with ERP or CRM systems a plus
• Veterinary knowledge or experience evaluating medical records a plus

Responsibilities

• Adjudicating claims
• Meeting or exceeding daily claim targets
• Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
• Obtaining and maintains advanced adjuster licenses according to state and municipality requirements
• Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
• Identifying process improvement opportunities and implementing solutions

Benefits

• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website
• This role may also be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees