Claims Service Rep - Contact Center

Slide Insurance•Tampa, FL

67d

About The Position

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

Requirements

High School diploma required.
2+ years' experience in a Contact or Call Center environment required.
Effective communication skills.
Strong problem-solving skills.
Ability to remain calm under pressure.
Strong organizational and time-management skills.
Proven ability to be adaptable and flexible.
Strong attention to detail.
Friendly, patient, and empathetic demeanor.
Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
Desire to live Slide's Core Values.

Nice To Haves

FNOL experience preferred.

Responsibilities

Provide customer support via incoming calls, acting as the first point of contact after property damage.
Gather customer details and validate insurance coverage.
Create claim reports for the transition to a Claims Examiner.
Respond in a timely manner to all customer inquiries.
Accurately enter customer details into the database.
Ensure that QA metrics are met regarding customer satisfaction and call management.
Identify and escalate complex issues to leadership for resolution, as needed.
Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
Perform other duties, as assigned.

Benefits

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal
2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &
2024 TOP WORKPLACE - USA Today (National)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume