CLAIMS REVIEW SPECIALIST

State of Arkansas•Little Rock, AR

6d•Onsite

About The Position

The Claims Review Specialist will function as the Licensing Specialist. The Licensing Specialist is an entry-level position responsible for processing applications for licenses, certifications, and permits within a state government agency. The Licensing Specialist ensures that applications meet all requirements, verify information, and prepares documentation for approval. This position is crucial for maintaining the integrity of the licensing process and ensuring compliance with state regulations. This position requires on-site employment with no remote or hybrid options available. The Claims Review Specialist plays a critical role in supporting the insurance claims process by reviewing and evaluating claims for accuracy, completeness, and compliance with pre-determined agency policies and regulatory standards. This classification involves verifying claim documentation, investigating discrepancies, and ensuring the timely and efficient resolution of claims.

Requirements

High school diploma or GED.
Two years of experience in clerical or administrative functions.
Strong analytical and problem-solving skills, attention to detail, good written and verbal communication.
Willingness to learn and adapt to new tools, technologies, and processes.
Experience with using standard office software (e.g., Microsoft Excel, Word).
A proactive and team-oriented approach to work.
Familiarity with department related programs.

Responsibilities

Review and analyze insurance licensing applications to ensure they meet all state and federal requirements.
Process licenses, renewals, and reinstatements.
Stay current on all state and federal laws, regulations, and bulletins related to insurance and agent licensing.
Maintain accurate records of all agency data in applicable systems.
Work collaboratively to achieve common goals.
Perform additional duties as assigned by supervisory/managerial staff to support the team and organization.
Assess insurance claims to ensure all required information is accurate and complete.
Verify claim documentation against policy terms and conditions.
Identify missing or inconsistent information and coordinate with the appropriate personnel to resolve issues.
Document findings and actions taken for each claim in an organized manner.
Communicate claim outcomes and provide necessary explanations to policyholders or internal personnel.
Support fraud detection and prevention efforts by reporting unusual patterns or inconsistencies.
Stay informed on agency policies, industry practices, and relevant regulations.
Collaborate with senior team members and managers to improve claims processing workflows.