Claims Response Technician

Heritage Insurance•Plainview, NY

53d•Onsite

About The Position

Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department.

Requirements

High School Diploma or equivalent and an active Driver's License with clear driving record are required
6 months relevant experience. Experience in restoration or construction preferred
Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner
Basic computer proficiency; comfortable working with internet-based tools
Demonstrated customer service focus / superior customer service skills
Excellent communication skills and ability to interact on a professional level with internal and external personnel
Results driven with strong problem solving and analytical skills
Ability to work in a fast-paced environment; and manages changing priorities effectively
Detail-oriented and exceptionally organized
Collaborative partner: ability to contribute to a positive work environment
Must be available on call and weekends

Nice To Haves

WRT, ASD, AMRT certification a strong plus

Responsibilities

Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
Participates in special projects as assigned
Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
Conducts initial onsite inspection to determine extent and scope of damage
Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions
Takes and labels photos; measures and sketches affected rooms
Determines best restoration process and establish drying goals
Removes excess water by mopping and/or extraction
Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed
Schedules follow-up and clearance tests
Obtains Customer Service Report and Certificate of Satisfaction upon completion of job
Completes and submits in a timely manner all required paperwork
Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs
Participates in special projects as assigned
Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures