Claims Representative

C.H. Robinson•Kansas City, MO

2d•$17 - $25•Hybrid

About The Position

C.H. Robinson is seeking a Claims Representative who will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of C. H. Robinson. This position requires the individual to work with several different C. H. Robinson network offices, and other involved parties to assist in the resolution of claims that have been filed or amicably resolve situations in which product is lost or damaged during transit. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Kansas City office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.

Requirements

High School diploma or GED
1+ year previous customer service or claims experience
1+ year of experience with Microsoft Office Programs

Nice To Haves

Bachelor’s degree from an accredited college or university
Previous transportation experience
Strong problem solving and decision-making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
Values a diverse and inclusive work environment

Responsibilities

Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
Monitors and responds professionally with a customer service mindset to email and voicemail
Resolves daily problems that arise and brings the issues to a resolution
Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
Builds working relationships with customers, carriers, insurance companies and the office network
Maintains excellent task management in order to have proper follow up and resolution on each claim
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities