Claims Representative Specialist - Commercial Liability

Sentry Insurance Agency•Stevens Point, WI

1d•Hybrid

About The Position

A highly experienced adjuster managing a caseload of complex claims, including litigation, to resolution. As a Claims Representative Specialist on one of Sentry’s Commercial Liability teams, this highly experienced claims adjuster will provide prompt claim investigation, evaluation, and settlement or denial of highly complex claims including those in litigation. The claims involve, but are not limited to, general liability and commercial auto losses. In addition, you will… What You’ll Do: Verify coverages and perform coverage investigations including issuing reservation of rights and/or disclaimers Investigate losses and negotiate claims settlements with claimants and their legal representative within assigned authority limits Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility Prepare and present claims for discussion among the commercial claim leadership team as part of Sentry’s collaborative escalation process Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes. Strategize with defense counsel to defend our insureds in business related liability exposures Assist the claims team with training and providing technical claims knowledge What it Takes: Bachelor’s degree or equivalent work experience 5+ years of related work experience Extensive claims knowledge with ability to understand and manage litigated claims Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations Ability to make appropriate claim decisions, prioritize, and manage workload Advanced writing, communication, and presentation skills Advanced conflict resolution and negotiation skills Technological aptitude What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Joe Larsen Talent Acquisition Specialist [email protected] Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Requirements

Bachelor’s degree or equivalent work experience
5+ years of related work experience
Extensive claims knowledge with ability to understand and manage litigated claims
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Advanced writing, communication, and presentation skills
Advanced conflict resolution and negotiation skills
Technological aptitude

Responsibilities

Verify coverages and perform coverage investigations including issuing reservation of rights and/or disclaimers
Investigate losses and negotiate claims settlements with claimants and their legal representative within assigned authority limits
Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility
Prepare and present claims for discussion among the commercial claim leadership team as part of Sentry’s collaborative escalation process
Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes.
Strategize with defense counsel to defend our insureds in business related liability exposures
Assist the claims team with training and providing technical claims knowledge

Benefits

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office.
In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.