Claims Representative II

Solera•Schaumburg, IL

23d

About The Position

We are seeking an experienced Claims Representative II who will manage the claim process in support of our Managed Repair Program. You will ensure that each claim is handled accurately and in a timely manner, while providing excellent service to all stakeholders throughout the process.

Requirements

Minimum Education: High School or equivalent.
Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients Ability to multi-task in a fast-paced, stressful environment.
Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)
Strong attention to detail.
Willingness to cross-train in other platforms.
Ability to concurrently communicate telephonically and type.
Ability to meet and possibly exceed department goals and guidelines.
Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
Ability to remain alert and focused during the workday.
All other related and/or additional responsibilities that may be required or assigned.

Nice To Haves

Proficient bilingual (English/Spanish) language skills are considered a plus.

Responsibilities

Manage repair process from start to end to ensure effective and professional service.
Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
Correspond with the insurance carrier, insured and repair facility via email and phone.
Work efficiently in multiple systems to achieve a singular goal.
Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
All other related and/or additional responsibilities that may be required or assigned.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.