Claims Representative II - Trainee

Penn National Insurance • Greensboro, NC

5h • Hybrid

About The Position

The Claims Rep II Trainee is a closely supervised, entry-level position in which the incumbent obtains knowledge and an understanding of claims handling through both a formal and on-the-job training program. Upon the successful completion of the program, the Claims Rep II - Trainee is a candidate for promotion to the Claims Rep II position.

Requirements

• High school diploma or equivalent
• Bachelor's degree preferred
• Adjuster's license or be willing to obtain one as required
• 0-2 years of experience in a customer service oriented position
• Effective communication skills, both oral and written
• Effective inter-personal skills
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
• Listens to others and objectively considers their ideas and opinions, even when they conflict with own.
• As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader, to include: accurate preparation of claim file documentation verification of coverages setting/adjusting reserves making appropriate contacts identifying subrogation and salvage opportunities achieving best practices type settlements in the disposition of claims
• Issue payments within authority to appropriate parties
• Accurately and carefully follows established procedures for completing work tasks.
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
• Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).
• Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).
• Successfully complete prescribed professional education courses (IIA, AIC, etc.).
• Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.
• Performs other duties as may be assigned by the Team Leader.

Benefits

• Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
• Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
• Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED