Claims Representative Commercial Lines - Entry Level

Sentry Insurance Agency•Stevens Point, WI

1d•Hybrid

About The Position

Join Sentry's Commercial Auto team as an Entry Level Claims Representative, where you will lead claim investigations, assess liability, and drive fast, fair resolutions for policyholders. This position is based at the Stevens Point, WI office, operating under a hybrid work model where you can work from home on Monday and Friday, and in the office Tuesday through Thursday. Sentry, established in 1904, is one of the largest and financially strongest mutual insurance companies in the United States, recognized by Forbes as one of America’s Best Midsize Employers. The company is committed to providing excellent service to its business customers and fostering a rewarding and challenging work environment with opportunities for ongoing professional development and growth for its associates.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to professionally communicate verbally and in writing.
Ability to exercise effective time management skills.
Shows technological aptitude.
Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Nice To Haves

Previous insurance related and/or customer service experience is preferred.

Responsibilities

Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
Ability to obtain and maintain state licensing requirements.

Benefits

Flexibility through a scheduled Hybrid work model.
Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
In-office workspace and materials for your home office (laptop, home office equipment).
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU).
Tuition Reimbursement program.
Generous Paid-Time Off plan.
Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance.
Parental leave.
Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.