Claims Phone Representative

Enterprise Holdings•Atlanta, GA

4d•$15•Remote

About The Position

Enterprise Mobility is looking for remote employees who live in the state of Georgia to join our Phone Representative team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion. We Work Hard and Reward Hard Work! This position offers a compensation package of $15.09 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more! Schedule: Training will take place the first week of employment, Monday through Friday from 8:00 am EST to 5:00 pm EST. Regular schedule is full-time 10:00 am EST to 6:30 pm EST, Monday through Friday. We are currently hiring for a March 16th, 2026 start date

Requirements

Must currently live in the state of Georgia.
You must have at least one year of continuous employment with the same company
Must be willing to accept $15.09/hr for this position
At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
Must have a permanent residence with a defined work space that is free of distractions
Must have consistent and reliable high-speed internet access
Must be available to attend the full first week of training, Monday-Friday from 8:00 AM to 5:00 PM EST
Must be able to work full-time schedule, Monday-Friday from 10:00 AM to 6:30 PM EST
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old

Nice To Haves

Previous call center experience preferred
Customer service experience via phone or e-mail communication preferred

Responsibilities

Answer incoming calls
Assist callers by directing calls to the appropriate team member
When appropriate, answer the caller's question or take information and document in claim file
Provide professional customer service that reflects positively on the company
Successfully manage conflict during difficult or emotional situations
Effectively communicates with individuals related to a claim file
Complete outbound calls to report claims to insurance carriers
Adhere to company policies, procedures, guidelines and state and federal laws
Other miscellaneous job-related duties as assigned