Claims Phone Support

Crum & Forster•Glastonbury, CT

18d•$26,900 - $50,600

About The Position

Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Analyst. Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and/or Manager. Achieve superior customer service and claim handling at the most reasonable cost/efficiency by completing essential claim adjudication tasks including denying, settling, or requesting payments for claims based on coverage and proof of loss.] Information about the Role, Line of Business and Team: Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

Requirements

High school degree or equivalent
One to two years of prior customer service experience
Knowledge of and familiarity with Microsoft office software and Cloud base systems
Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Strong active listening skills demonstrated by giving full attention to what other people are saying
Ability to communicate information verbally and in writing so that others will understand the message being conveyed

Nice To Haves

Familiarity with claims, imaging and workflow systems is a plus

Responsibilities

Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
Document complex inquiries and claim status calls and forward to the appropriate claim unit member
Meet and exceed Key Performance Indicators, including department objectives and service levels
Provide professional and continuous feedback to management on global training needs
Serve as a member of the disaster recovery call center team
Perform other related duties as needed to fulfill job and unit needs
Serve as a customer advocate in all interactions to provide an outstanding Customer Experience

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

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