Claims Performance Consultant

Aflac, Incorporated•Columbus, GA

2d•$80,000 - $110,000•Hybrid

About The Position

We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac Paul S. Amos office located in Columbus, GA, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac Paul S. Amos office located in Columbus, GA, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Deep knowledge of insurance claims operations, quality measures, loss ratios, and financial performance drivers
Advanced data analytics and statistical analysis skills to identify trends, anomalies, and performance opportunities
Strong capability in root cause analysis to diagnose claims quality, behavioral, and process issues
Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI) to create dashboards and reports
Ability to synthesize and consolidate multiple data sources into a single, accurate, executive-level view of claims performance
Skills in executive-level reporting and storytelling, translating complex data into clear, actionable Insights
Strong stakeholder engagement and cross-functional collaboration skills to integrate analytics into business strategy
Demonstrated ability to assess operational and financial impacts, including effects on loss ratios and business outcomes
Knowledge of benchmarking, competitive analysis, and industry best practices to identify performance gaps
High standards for data governance, accuracy, consistency, and integrity in all analytical output topics
Bachelor's Degree In Analytics, Finance, Statistics, Mathematics, or related field
6+ years of data analytics, business intelligence, or financial analysis, preferably in claims or insurance
Or an equivalent combination of education and experience

Responsibilities

Act as the primary liaison for Claims data, consolidating inputs from analysts and consultants to create a comprehensive view of Claims performance
Lead monthly reporting and discussions with leadership, delivering insights on Claims quality and financial impacts
Perform advanced analysis to identify trends, anomalies, and opportunities within Claims Operations
Conduct root cause analyses on Claims quality trends to identify behavioral and process opportunities
Assess Claims performance and its effect on company loss ratios
Create dashboards, visualizations, and reports using tools such as Tableau, Power BI, or similar platforms
Present complex data findings in a clear, non-technical manner to senior stakeholders
Collaborate with cross-functional teams to integrate analytics into broader business strategies
Ensure accuracy, consistency, and actionable recommendations in all insights delivered
Conduct organizational research and benchmarking to identify best practices and performance gaps in comparison to competitive insights
Perform other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being