Claims Operations Manager

AAA • Costa Mesa, CA

5h

About The Position

Claims Operations Manager Assists Executive management team in the implementation of long- and short-range planning, policies, programs, and objectives for the Claims Analytics function. Works closely with management to develop and implement analytics strategies and operational plans to achieve strategic goals. Acts as a liaison between Claims Analytics and other departments in support of operational, analytical, and organizational objectives. This position is responsible for managing the day-to-day analytics, reporting, and administrative processes for the business unit.

Requirements

• Bachelor’s degree required; equivalent combination of education and experience considered.
• 7–9 years progressively increasing responsibility in areas such as business performance/analytics, operational excellence, budgetary and financial analysis, or operations management.
• 4–6 years management/supervisory experience.
• Professional verbal and written communication skills.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access.
• Strong organizational and time management skills with the ability to multitask and meet deadlines as set by management.
• Proven interpersonal skills working in a team environment and fostering high achievement.
• Ability to delegate and oversee projects and assignments to other employees as directed.
• Advanced verbal and written skills, including the ability to translate complex analytical or technical concepts into terms non-technical audiences can understand.
• Ability to interface effectively with Senior Management.
• Ability to accurately compile, analyze, interpret, and present reporting for large quantities of complex data.

Nice To Haves

• Additional software skills (e.g., MS Project) desired.
• Knowledge of business unit–specific applications and reporting/data tools used within ACSC/ACE preferred (e.g., Business Objects and other enterprise reporting platforms).

Responsibilities

• Manages all aspects of key initiatives including research, scope, requirements, analysis, cost/benefit evaluation, communication plans, and tracking of results in support of Vice President, Head of Shared Services, and Claims operations.
• Initiates and chairs meetings related to analytics initiatives and performance insights.
• Drives business results through development, creation, and implementation of standardized and uniform reporting frameworks, data governance practices, operational procedures, and business plans.
• Develops, manages, and analyzes service quality, staffing, financial, and performance metrics and makes recommendations to achieve goals across the Claims organization.
• Ensures compliance with reporting standards and governance requirements.
• Coordinates analytics projects, special assignments, and recurring reporting activities with Claims Operations, Finance, and other enterprise partners.
• Applies advanced analytical approaches and develops project plans outlining current state, target outcomes, and measures of success.
• Oversees staff engaged in business performance analysis, trends and analysis reporting, ad-hoc analytics, and statistical and research projects in support of the Claims business unit.
• Ensures daily, weekly, monthly, quarterly, and annual reports and dashboards are accurate, timely, and actionable.
• Hires, trains, develops, evaluates, and manages staff in accordance with company policies and federal/state regulations, with input from Human Resources.
• Provides coaching and development opportunities and addresses performance issues as appropriate.
• Reviews and recommends direction for analytics-driven business decisions, including resource allocation, operational performance improvement opportunities, and alignment with strategic objectives of the Claims organization.
• Decisions include development of reporting standards, analytical methodologies, and best practices.
• Makes decisions involving goal and resource allocation within the analytics function.
• Problem solving includes maximizing organizational performance through insights related to service quality, operational efficiency, staffing, and financial outcomes.
• Decisions are generally made independently, with the most complex issues elevated to the executive level.
• Work is complex and requires broad understanding of Claims operations and analytics.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive