Claims Operations Intern

Crum & Forster • Glastonbury, CT

8h • $16 - $25 • Hybrid

About The Position

Travel Insured International, a Crum & Forster company, is hiring for a Claims Operations Intern.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
The Claims Operations Intern will shadow with team members from different areas of the Claims Department, including Linking, Claims Phone Support, Intake, and Claims Analyst, to learn the functions and systems used in each role.
In addition, they will assist with reporting, writing procedures for our knowledge management platform, ProNavigator, attend Bi-Weekly Huddles and team huddles.
This is a hybrid Summer Internship, with time in our Glastonbury, CT office. Two days are required in the office throughout the Internship.

Requirements

• Pursuing a Bachelor’s Degree in Business from an accredited College/University
• Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required
• Strong Communication Skills
• Customer service experience preferred
• Strong analytical and problem-solving skills
• Ability to work both independently and in a team environment
• Exceptional communications skills, both oral and written
• Personal concern, interest, pride and accountability in all areas of responsibility
• Ability to effectively handle multiple tasks in a fast-paced environment
• Strong organization and time management skills, with exceptional attention to detail

Responsibilities

• Serve as a customer advocate in all interactions by providing an exceptional customer experience.
• Provide accurate and timely verbal/written communication with insureds, travel advisors, internal customers, etc. to assist with policy and claim inquiries. Responsible for updating all applicable systems to capture actions taken on record.
• Ensure all inquiries and tasks are completed within the required Service Level Agreement (SLA).
• May assist with developing, updating and governing internal procedures, workflows and/or job aides.
• May assist Claims with projects and initiatives.
• May assist with operational reporting and data analytics.
• May assist with phone calls, first notices and other operational tasks for the Claims department to service and support customers and travel advisors as needed per business needs to meet SLAs.
• May serve as a member of the disaster recovery call center team through our business contingency protocol.
• Deliver complete, timely, and accurate work.

What This Job Offers

• Career Level: Intern