Claims Manager

Turner Construction Company•Saddle Brook, NJ

57d•$112,000 - $173,000

About The Position

As a key front-line member of TSIB's Eastern Regional Claims Team, the Claims Manager oversees a dynamic portfolio of complex construction-related claims for Turner Construction-the nation's largest commercial contractor-and other TSIB clients. With a focus on New York Labor Law and high-exposure general liability matters, this position combines technical claims expertise with hands-on collaboration across Legal, Operations, and Risk Management teams. The Claims Manager drives effective investigation, negotiation, and resolution strategies while partnering closely with the Regional Director of Claims to deliver exceptional client outcomes and uphold TSIB's standards of excellence.

Requirements

Bachelor's degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience.
Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims.
Strong understanding of contractual risk transfer, insurance coverage, and litigation management.
Proven negotiation, influencing, and analytical skills with sound judgment and decision-making.
Proficiency in Microsoft Office Suite and claims management systems.
Excellent communication, presentation, and interpersonal skills with the ability to interface across organizational levels.
Strong organizational and time management skills, with the ability to handle multiple complex matters simultaneously.
Limited travel required (air, train, or vehicle) for mediations, trials, and site visits.

Nice To Haves

Experience managing high-severity claims for large general contractors or owners preferred.
Juris Doctor (J.D.) or prior legal experience is not required but is considered a strong plus, particularly experience with construction litigation or coverage matters.
OSHA knowledge and experience; OSHA 30-hour certification a plus.

Responsibilities

Manage and oversee all claim activity within assigned region, including general liability, New York Labor Law and builder's risk claims.
Ensure claims are promptly and accurately reported to applicable carriers, with complete and compliant documentation, statements, and notices.
Coordinate investigations with Operations, Safety, and Legal teams; assign and direct third-party investigators as needed.
Lead claim strategy for high-severity injury, property damage, and catastrophic loss cases, collaborating with defense and coverage counsel.
Direct insurers and TPAs to ensure active engagement, timely assignment, and effective claims handling.
Review and analyze legal strategy, expert findings, and settlement evaluations; participate in mediation, arbitration, and trial planning.
Maintain organized and complete claim records within the Claims Management System, following internal and client SOPs.
Serve as a primary claims contact for Turner Construction's regional leadership, project executives, and Risk Management team.
Advocate with insurance carriers to achieve fair reserving, responsive coverage decisions, and proactive settlement strategies.
Partner with the Regional Director to select and manage defense and coverage counsel, experts and litigation-related vendors.
Attend mediations, trials, and key project or client meetings as a representative of TSIB.
Evaluate loss trends, reserves, and exposure data to identify cost drivers and recommend process or coverage improvements.
Formulate and execute claim resolution strategies that balance financial, operational, and reputational objectives.
Provide technical guidance, mentorship, and performance feedback to Claims Analysts and Coordinators within the region.
Support the professional growth of team members through training on claim trends, Labor Law developments, and litigation strategy.
Participate in client and internal meetings, including Safety, Operations, Environmental, and Legal forums.
Contribute to continuous improvement of claims procedures, documentation standards, and risk mitigation strategies.
Perform other duties as assigned.