Claims Manager

The Suddath Companies • Jacksonville, FL

1d

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. Summary: Direct the work of the claims team to ensure timely, accurate and fair resolution of claims for loss or damage while maintaining customer satisfaction

Requirements

• Strong written and oral communication skills
• Strong time management skills
• Strong organizational skill and ability to juggle multiple demands without missing deadlines
• Strong troubleshooting and creative problem solving skills to resolve issues
• Demonstrated ability to work effectively, independently or as part of a team
• High school diploma or general education degree (GED) required; Bachelor’s degree preferred; five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent customer service and oral/written communication skills required.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of MS Word, Excel and Outlook.
• Deep and demonstrable understanding of MoversSuite, GMMS, Great Plains, Suddath Works, and the internal practices of SGS Accounting required.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Direct the work of the claims team to ensure timely, accurate and fair resolution of claims for loss or damage
• Develop and maintain process improvement practices to streamline operations and improve efficiencies, including strategic outsourcing and sharing of work load
• Assist with the development of new standards and methods to increase efficiency to reduce claims expenses, solve problems, etc
• Evaluate claim inspectors and repair service providers for cost efficiency and quality of work
• Monitor claim subrogation processes to assure recovery of costs from other parties, and prevent paying money to other parties where no liability exists
• Investigates escalated customer complaints and provides resolution; communicates with customers via phone or email
• Provide timely reports and feedback at claims prevention and reduction
• Oversee coordination between government services and Suddath accounting functions of payables and receivables, including internal chargeback processes

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees