Claims Manager - Hamilton Select Claims

Hamilton•Richmond, VA

1d•Hybrid

About The Position

We’re looking for a Claims Manager – Hamilton Select Claims Based in Richmond, the Tri-state area, or working remotely and reporting to the Head of Claims, you will be responsible for handling high exposure casualty and/or speciality professional claims along with assisting in the hiring, training, and guidance of future claims adjusters. What you will do Review claims and related systems and processes Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments. Draft disclaimers and reservation of rights letters Negotiate settlements, mitigate losses, and control expenses Adhere to Claims Best Practices, Key Controls, and file handling requirements Maintain a high level of communication with leadership and underwriting partners Ensure appropriate reports are timely prepared and disseminated Hire, train and develop new claims adjusters Supervise claims files handled by direct reports Review disclaimers and reservation of rights letters drafted by direct reports Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units Present to management, provide leadership, mentor staff and identify procedural improvements Support other functional groups within the organization Ensure compliance with internal corporate guidelines, processes and procedures Other duties as required by management Some travel, as required for trials & mediations, etc. What you require for the role Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility Experience working claims in the Excess and Surplus Market required Experience working with complex coverage issues required Multi-jurisdictional claims and litigation experience required Adjuster license and or certifications desired but not required Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal Strong negotiating, analytical, written, and organizational skills Mediation and arbitration experience Strong computer skills (Microsoft Office Suite and in-house claims systems) Ability to prioritize and manage deadlines Ability to work both independently and collaboratively as part of a team What you can expect from us At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More. Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success. Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include: Hybrid working Matching 401K plan Medical, dental, vision, life, disability Generous time off (including parental leave) Continued support for professional development Gym subsidy My day (additional days leave for personal interests/wellness/charity work In good company. Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

Requirements

Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility
Experience working claims in the Excess and Surplus Market required
Experience working with complex coverage issues required
Multi-jurisdictional claims and litigation experience required
Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
Strong negotiating, analytical, written, and organizational skills
Mediation and arbitration experience
Strong computer skills (Microsoft Office Suite and in-house claims systems)
Ability to prioritize and manage deadlines
Ability to work both independently and collaboratively as part of a team

Nice To Haves

Adjuster license and or certifications desired but not required

Responsibilities

Review claims and related systems and processes
Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
Draft disclaimers and reservation of rights letters
Negotiate settlements, mitigate losses, and control expenses
Adhere to Claims Best Practices, Key Controls, and file handling requirements
Maintain a high level of communication with leadership and underwriting partners
Ensure appropriate reports are timely prepared and disseminated
Hire, train and develop new claims adjusters
Supervise claims files handled by direct reports
Review disclaimers and reservation of rights letters drafted by direct reports
Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims
Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues
Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
Present to management, provide leadership, mentor staff and identify procedural improvements
Support other functional groups within the organization
Ensure compliance with internal corporate guidelines, processes and procedures
Other duties as required by management
Some travel, as required for trials & mediations, etc.