Claims Litigation Manager - Section II

USAA • Chesapeake, VA

8d • Hybrid

About The Position

We are seeking a dedicated Claims Litigation Manager – Section II. We offer a flexible work environment that requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. As a dedicated Claims Litigation Manager- Section II, you will be responsible for managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy. Manages moderately complex litigation to include serious injury or property damage arising from Section II liability, questionable damages, questionable liability and questionable coverage issues. Applies intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella. Proactively manages litigation and acts as liaison with members, internal and external counsel. Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions. Represents USAA at mediations, case conferences, and/or trials. Reviews, audits, and approves legal fees and expenses. Partners and/or directs law firm vendors to facilitate timely lawsuit resolution. Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements. Recognizes and solves routine and intermediate issues arising out of legal case management. Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes. Interacts with membership, attorneys and management to advise on moderately complex litigation. Ensures members receive high levels of service from themselves and law firm vendors. May act as an informal resource for team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree)
• 4 years work experience handling liability and first party claims or progressive experience in litigation
• 2 years customer contact experience
• Claims adjusters license in assigned state or ability to obtain license within 3 months
• Demonstrated negotiation and customer service skills
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
• Knowledge of P&C policies state laws
• Knowledge of regulatory compliance related to claims and claims litigation
• Experience handling large losses property or commercial
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Nice To Haves

• 4 or more years of injury Litigation Case management under the Homeowner/Renter Policy Contract/Umbrella – Personal Injury Section II Coverage
• 2 or more years Commercial/Premise Liability
• Managed moderate to complex Litigation cases
• Thorough understanding of negligence laws and how they apply

Responsibilities

• managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• managing moderately complex litigation to include serious injury or property damage arising from Section II liability, questionable damages, questionable liability and questionable coverage issues
• applying intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella
• proactively managing litigation and acts as liaison with members, internal and external counsel
• clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• representing USAA at mediations, case conferences, and/or trials
• reviewing, auditing, and approves legal fees and expenses
• partnering and/or directs law firm vendors to facilitate timely lawsuit resolution
• holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• recognizing and solves routine and intermediate issues arising out of legal case management
• following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
• interacting with membership, attorneys and management to advise on moderately complex litigation
• ensuring members receive high levels of service from themselves and law firm vendors
• acting as an informal resource for team members
• ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Benefits

• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
• comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs
• career path planning and continuing education assists employees with their professional goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level