Claims Leader

Leavitt Group • Shreveport, LA

5d • Hybrid

About The Position

Risk Services of Louisianna, a Leavitt Group affiliate, is seeking an experienced and driven Claims Leader to join their team.
As the Claims Leader, you will oversee multi-state Property & Casualty and Workers’ Compensation claims while leading and developing a high-performing claims advocacy team. You’ll combine hands-on claims expertise with strategic leadership to deliver organized, client-focused service that supports retention, strengthens carrier relationships, and enhances agency performance.
You’ll serve as a trusted advisor to clients while delivering measurable value through organized, proactive claims management.

As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 275 locations across 28 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.

Requirements

• 6+ years of insurance experience, preferably in an agency setting
• Strong background in P&C and Workers’ Compensation claims
• Leadership or supervisory experience preferred
• Deep knowledge of coverages, carrier processes, and claims procedures
• Active Property & Casualty license (required)

Nice To Haves

• Industry designations (CIC, CRM, CPCU) preferred or willingness to pursue

Responsibilities

• Lead & Develop the Claims Team
• Mentor and develop team members to drive performance and growth
• Establish clear workflows, service standards, and accountability
• Build scalable, repeatable claims processes and training tools
• Foster a collaborative, solutions-oriented team culture
• Drive Claims Excellence
• Manage and oversee complex multi-state P&C and Workers’ Compensation claims
• Provide oversight for high-exposure or escalated claims
• Advocate for clients to ensure timely and fair resolution
• Build strong carrier relationships and escalation procedures
• Identify trends and recommend proactive risk management strategies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed