Claims Intake Department Claims Manager

AIG•Atlanta, GA

1d•Onsite

About The Position

Claims Intake Department Manager At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Intake Department Manager to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance. Claims Our claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market Knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. The Claims Intake Department (CID) receives the First Notices of Loss (FNOL) and sets up Excess and Environmental claim files, as well as triaging or monitoring Notice Only Excess claim files. Claim files managed in CID encompass wide-ranging subject matter including excess construction defect, mass tort, healthcare/medical malpractice, environmental, excess workers comp., general liability and punitive damage exposures. The files are initially assigned to CID technicians who initiate investigations to evaluate the exposure and determine if the claim files should be opened and assigned to an adjuster (Excess Analyst) or segmented as a Notice Only for continued monitoring within CID. CID’s handling of FNOLs lays the foundation for early recognition of exposures that could impact the financial results of the company. What you need to know: As a CID Claims Manager, you will be responsible for supervising a staff of Claim Intake Assistants, Segmentation Technicians and Segmentation Specialist as well as reviewing and assigning the daily new claims to the CID technicians and supporting the First Notice of Loss and claim creation process in CID. The position requires proven leadership skills in managing and training a staff with no prior insurance experience and to develop the staff into AIG’s next generation of claim adjusters, underwriters or operations specialists. You must have a working knowledge of the legal and claim-handling process across the U.S. and be able to recognize issues that require escalation. The right candidate will be able to build strong networks with the different claims units, underwriting, IT and external stakeholders supported by CID and have a proven track record of delivering outstanding results. Ready to take your career to the next level? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected]. Functional Area: CL - Claims AIG Claims, Inc. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.

Requirements

8+ years of relevant experience with casualty claims and/or insurance industry
Proven ability to work with challenging deadlines
Advanced knowledge of investigating general liability insurance claims
Commitment to use data and analytics including analyzing complex data sets to assess trends and identify opportunities to drive improved results
An excellent communicator with a strong collaborative mindset
Self-motivated leader for a diverse team
General understanding of reinsurance, underwriting, accounting, finance and associated insurance industry processes and controls
Strong technical skills in Microsoft Excel, Power Point and Word (Access a plus).

Responsibilities

Supervise employees handling Excess and PW files
Provide weekly updates of incoming volume
Maintain trial and mediation logs
Serve as liaison with 3rd-party vendor for case creates
Assign on-going active Notice Only files to the Segmentation Specialists based on referral from the managers.
Provide feedback to direct reports on goals and objectives
Closely follow departmental guidelines and industry standards to ensure that new cases are established for the correct line of business, ensure data entry accuracy, including loss types, proper major class code selection, trend codes, etc.
Train and support Segmentation Technicians with managing and investigating assigned files

Benefits

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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