Claims - Financial Supervisor

Cincinnati Financial • Fairfield, OH

4d • $60,000 - $70,000 • Hybrid

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our HQ Claims Operations department seeks a claims financials supervisor. This role is responsible for overseeing daily financial processing activities within the Claims department, ensuring accuracy, compliance and timely execution of payment‑related workflows. This role provides direct leadership to a team of eight associates who manage check processing, void/stop requests, W-9 and 1099 support, positive pay decisions, escheatment investigations and financial documentation management across multiple systems. The claims financials supervisor ensures operational excellence, partners with internal business units and supports ongoing process improvements.
The pay range for this position is $60,000- $70,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

• strong leadership, coaching and communication abilities
• high attention to detail with a focus on accuracy and compliance
• the ability to analyze financial discrepancies and resolve issues quickly
• strong organizational and multitasking skills
• a problem‑solving mindset with the ability to improve processes and support automation
• proficiency in Microsoft® Office
• a bachelor’s degree in Business, Finance, Accounting or a related field (preferred) or relevant financial operations experience
• previous experience working in an operations organization and/or payment processing
• familiarity with W-9 and 1099 requirements, positive pay systems and check‑related financial workflows

Nice To Haves

• experience with Claim Center, CMS and other claims or financial platforms (preferred)

Responsibilities

• supervise, coach and develop a team of eight associates responsible for claims financial operations
• set performance expectations, conduct performance reviews and support career development
• manage workload distribution to ensure timely and accurate completion of all tasks
• foster a collaborative, inclusive and high‑performing team environment
• provide training, guidance and troubleshooting support for complex financial or system issues
• oversee processing of Claim Center void/stop payment requests submitted by associates
• ensure timely handling of check copy requests for all claim types
• make daily positive pay (Pospay) decisions for checks presented to the bank that do not match the transmitted electronic file
• approve and process business partner correction requests
• manage the accuracy of master data for vendors in our claims system
• manage the generation and distribution of W-9 letters
• handle incoming calls and inquiries related to 1099 processing
• investigate escheat‑eligible items and ensure compliance with state unclaimed property laws
• coordinate the transfer of funds associated with unclaimed property due to escheated checks
• process file copy requests in CMS and Claim Center
• identify claim files associated with unmatched, returned or undeliverable checks
• oversee issuance of expense checks and processing of expense exceptions
• lead and troubleshoot automated payment bots responsible for expense payments
• ensure financial controls are followed across all payment‑related activities
• identify opportunities to enhance accuracy, efficiency and workflow design
• partner with IT, Claims, Finance and Compliance to resolve issues and implement improvements
• support audits, reporting needs and special financial projects

Benefits

• Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
• Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level