Claims Examiner Trainee

MSF • Helena, MT

7d • Hybrid

About The Position

No one ever plans to get hurt on the job. But when an unfortunate incident occurs, Montana State Fund (MSF) is here to provide personalized assistance and care to help employees return to work and restore independence. Our Claims Examiners are trusted guides through this process. They lead with empathy and clear communication, ensuring injured workers and policyholders feel supported every step of the way. Technical knowledge is important as it helps us deliver accurate benefits and navigate complex rules, but what truly sets our team apart is a commitment to people: listening, problem-solving, and building trust. As a Claims Examiner Trainee, you’ll start a meaningful career where your ability to connect with others matters most. You bring curiosity, resiliency, and a passion for helping people, and we’ll provide comprehensive training on workers’ compensation and claims handling.

Requirements

• High School Diploma or GED.
• Bachelor’s degree preferred.
• Must reside within the state of Montana (hybrid work options available).
• Proficiency in Microsoft Office and the ability to learn claim-management software.
• Excellent communication, a desire to help people, and a drive for continuous growth.

Responsibilities

• Be a Guide: Respond to injured worker and policyholder questions, translating complex legal jargon into clear, simple language so everyone feels informed and supported throughout the life of a claim.
• Investigate with Purpose: Look beyond paperwork and understand the story behind each injury to ensure fair, balanced outcomes for both injured workers and policyholders.
• Collaborate for Recovery: Partner with medical providers, vocational experts, and legal counsel to proactively move claims toward a successful resolution, always keeping the human impact front and center.
• Resource Stewardship: Manage benefits and claim reserves responsibly so the right support is available at the right time. Financial accuracy matters when people’s lives are affected.
• Continuous Growth: Engage in a structured learning environment, attending classes and working closely with a mentor to become an expert in Montana Workers’ Compensation.

Benefits

• Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED