Claims Examiner

Porch Group

21h•Remote

About The Position

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Virtual Claims Examiner Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Virtual Claims Examiner. Homeowners of America, a property and casualty insurance provider and subsidiary of Porch Group, Inc., is based in Texas and provides quality products and services at competitive prices through our network of independent agent partners. We offer a wide variety of features, discounts, and payment options for all our products. In addition to Texas, HOA provides property and casualty insurance in 20+ states throughout the country and continues to add more as we work to become a national carrier. We are seeking a dynamic team member with a strong analytical aptitude to join our Virtual Claims Unit (VCU). The VCU Claims Examiner is responsible for handling property damage or liability claims. Examiner must establish rapport with the insureds and maintain relationships with agents, underwriters, contractors, restoration vendors and experts working in a team environment with other Claims Examiners, Claims Adjusters and Claims Associates. The examiner will review policies, claims, property damage estimates, photos, police reports, inspection reports, and other related reports to evaluate damage and coverage to determine amounts covered under the applicable insurance policy. Examiners are responsible for identifying damages, writing estimates, requesting payments, issuing claim payment letters or denial letters when appropriate. Examiners must provide excellent customer service and embody the Homeowners of America/Porch values; No jerks/no egos, be ambitious, solve each problem, care deeply, and together we win.

Requirements

Bachelor’s degree or equivalent experience
5 + years of relevant residential property & casualty work experience and/or training handling property and liability claims
Familiarity with Estimate software (Xactimate), claims handling systems and Microsoft Office Suite; ability to use standard office equipment
Experience gathering and analyzing information, completing claims accurately and on time, and interpreting policies and reports
Strong integrity, ethics, confidentiality, and adherence to policies and procedures
Clear written and verbal communication skills, effective customer interaction, and ability to foster teamwork
Independent, organized, and capable of managing competing deadlines while handling challenging situations professionally

Responsibilities

Deliver Exceptional Service: Provide excellent customer support while managing claims efficiently
Investigate and Evaluate Claims: Review policies, verify coverage, assess damages, and determine fair compensation
Manage Claim Processes: Adjust reserves, enter payments, maintain accurate documentation, and ensure compliance with guidelines
Collaborate and Negotiate: Work with insured parties, attorneys, contractors, and other stakeholders to resolve claims promptly
Analyze and Document Evidence: Examine photos, statements, surveillance, and records; compile reports and recommendations

Benefits

Pay Range: $67,500 - $85,000 Annually
Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
You will also be eligible to receive sales incentives, subject to program guidelines and approvals.
Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.
Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits.
We also offer Voluntary Life and AD&D plans.
Both traditional and Roth 401(k) plans are available with a discretionary employer match.
Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.