Claims Customer Service - First Report Technician
About The Position
Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Claims Customer Service Representative to join our growing Personal Lines Auto team in our Farmington, CT office. The Claims Customer Service/FNOL (First Notice of Loss) Representative serves as the initial point of contact for reporting parties following an auto loss. This role involves managing a moderate volume of FNOL inquiries and creating new auto claims efficiently and accurately. The ideal candidate will excel in delivering exceptional customer service, ensuring a positive experience for all clients. No prior insurance experience in needed.
Requirements
- Associate or bachelor's Degree required
- Prior customer service experience is preferred but not required.
- Proficient computer skills: a typing test will be requested.
- Excellent reading skills with the ability to follow a script but also think independently.
- Strong ability to work effectively in a team environment.
- Excellent written and verbal communication skills.
- Flexibility with working hours as an hourly employee.
- Demonstrated ability to handle stressful situations with patience and tact.
- Commitment to continuous improvement and learning in customer service practices.
Responsibilities
- Actively listen to customers and engage with them positively, demonstrating empathy and understanding.
- Confirm initial coverage details and provide clear, concise information to customers.
- Accurately enter information into the FNOL system and set up claims for success.
- Communicate effectively and promote our added value services, highlighting how they benefit the customer.
- Transfer calls to appropriate claim representatives or supervisors when necessary, ensuring a seamless transition.
- Maintain a high level of professionalism and courtesy in all interactions.
- Able to provide administrative or clerical support within our claims systems.
Benefits
- 4 weeks accrued paid time off + 9 paid national holidays per year.
- Tuition Reimbursement.
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts.
- Matching gift opportunities.
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary).
- Company sponsored social events.
- Various Paid Family leave options including Paid Parental Leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
