Claims Coordinator

Marietta•Marietta, GA

6d•$16 - $22

About The Position

Claims Coordinator – Restoration Industry Join our team and help guide homeowners through one of the most important processes after a disaster—restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized—we want to meet you. At ServiceMaster Restoration Services , we’re more than just a restoration company — we’re a team of people who care. Whether it’s a flooded home, a fire-damaged business, or a mold-contaminated property, our mission is clear: Restore peace of mind and help people rebuild after disaster strikes . Based in Marietta, Georgia , we serve homeowners and businesses across the Metro Atlanta area with fast, reliable, and compassionate restoration services. We specialize in: Water damage mitigation Fire and smoke restoration Mold remediation Emergency response and structural drying Content cleaning and pack-out services Construction Services We are proud to be a trusted name in the community — and none of it would be possible without our team. Our employees are the heart of what we do. Why Choose a Career With Us? We know that great people are the foundation of great service. That’s why we invest in our team — from training and mentorship to competitive pay and long-term career paths. ✔ Make a Real Impact Join a purpose-driven industry where your work helps families and businesses recover from life’s unexpected disasters. Every job you do makes a difference in someone’s life. ✔ Grow Your Skills We offer on-the-job training , IICRC certification support , and clear advancement opportunities for technicians, project managers, estimators, and team leads. Whether you’re just starting out or looking to grow, we’ll help you get there. ✔ Work With a Supportive Team At ServiceMaster, you’ll be surrounded by professionals who take pride in their work and care about each other. We believe in teamwork, communication, and a positive work environment . ✔ Earn Competitive Pay & Benefits Your hard work should be rewarded. We offer competitive hourly and salaried compensation, plus potential benefits such as: Paid training & certification support Flexible scheduling options Overtime opportunities Career advancement pathways Company apparel, tools, and equipment provided ✔ Be Part of a Resilient Industry Restoration is an essential service — and it’s not going away. Our industry is recession-resistant and constantly growing, offering long-term job security and demand. Who We’re Looking For We’re looking for individuals who are: Reliable and hardworking Comfortable working in challenging environments (damaged homes, water/fire cleanup, etc.) Detail-oriented and safety-conscious Team players with a customer-first mindset Willing to learn and grow professionally Prior experience in construction, restoration, mitigation, or cleaning is a plus — but not required . We’ll train the right people who have the drive and attitude to succeed. Ready to Join the Team? If you're passionate about helping others, working with your hands, and growing in a meaningful career — we want to meet you .

Requirements

High school diploma or GED required; college preferred
1–3 years of Xactimate (X1 or 28) experience preferred
Strong customer service and communication skills
Excellent organization, time management, and attention to detail
Comfortable with Microsoft Office and CRM tools
Calm and professional under pressure

Nice To Haves

IICRC certifications (WRT, ASD, OCT, etc.) a plus

Responsibilities

Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
Dispatch technicians based on availability and job urgency
Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
Communicate clearly with homeowners, insurance adjusters, and mortgage companies
Review and upload documents, job notes, and photos—follow up on anything missing
Assist with or draft Xactimate estimates; ensure accuracy before submission
Handle customer concerns quickly and escalate issues when necessary
Keep daily job documentation organized and up to date
Work closely with Project Managers, Estimators, and technicians to keep projects moving