Claims Coordinator - Restoration/Construction

Kustom US Inc•Lynnwood, WA

3h•Onsite

About The Position

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. While many of our roles are customer-facing and field-based, our our corporate and administrative teams are the backbone that makes that possible. We are seeking a Claims Coordinator (Construction) to support our office located in Seattle, WA. The Claims Coordinator is integral to our team, focusing on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties. Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust. If you’re ready to help people navigate chaos with confidence, we want to meet you.

Requirements

Strong communication and interpersonal skills.
Proactive and solution-oriented approach.
Excellent multitasking and organizational abilities.
Ability to work efficiently under pressure and meet tight deadlines.
Detail-oriented and committed to accuracy in all tasks.

Nice To Haves

Construction Experience a plus.
Familiarity with ADP, Salesforce, DASH, Sage, TimberScan, and Coupa is a plus.

Responsibilities

Manage phone calls, addressing initial inquiries and lead creation.
Enter lead details into the DASH system, recording customer information, job details, loss descriptions, special instructions, and affected areas.
Interact with external participants for accurate insurance information recording.
Assign leads to relevant stakeholders and manage timely follow-ups.
Coordinate Estimator assignments and post-Performance Authorization uploads.
Monitor compliance tasks including contact and inspection dates.
Work with Business Development and Estimators for lead conversion, scheduling inspections, and executing Performance Authorizations.
Support billing activities including invoice distribution.
Maintain regular customer communication, updating on progress and estimation processes.
Create and maintain Dash Notes for internal communication regarding lead status and job assignments.

Benefits

Culture That Inspires – Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us
Total Rewards Package – Competitive weekly pay with a comprehensive benefits packaging including health, dental, vision, 401(k), PTO, and more
Career Growth Opportunities – Training, mentorship, and the chance to advance your career while enhancing your skills

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