Claims Coordinator

Purofirst Fire & Water Restoration • Phoenix, AZ

5d • $20 - $25

About The Position

Cal-Tera Restoration (dba PuroClean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a Claims Coordinator to join our fast-paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.

Requirements

• Previous office or administrative experience required (restoration or insurance industry preferred)
• Strong communication, organization, and multitasking skills
• High attention to detail and accuracy
• Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
• Ability to work independently and in a team environment
• Must maintain an insurable driving record
• Must be able to pass a background screening (required every two years per program guidelines)

Nice To Haves

• experience using restoration software such as DASH, Mitigate, or Xactware is a plus

Responsibilities

• Receive and record all incoming jobs according to company and program requirements
• Act as a liaison between project managers, insurance companies, third-party administrators, and customers
• Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
• Enter customer and claim information into job tracking systems
• Review and verify claim accuracy prior to submission
• Maintain detailed logs and organized digital/physical claim files
• Monitor third-party program scoring and ensure compliance with service guidelines
• Provide clear, professional communication with customers and estimators
• Answer phones, greet visitors, and perform general front-office and administrative duties
• Be willing to take incoming loss calls after regular business hours on a rotating schedule
• Perform additional tasks as assigned to support office operations

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees