Claims Consultant - Employee Health & Benefits

Marsh McLennan • Schaumburg, IL

11d • Hybrid

About The Position

About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As a Claims Consultant, you’ll be responsible for managing client claims, providing expert guidance on claims processes, and ensuring timely resolution of issues. You will collaborate with clients and internal teams to deliver exceptional service and support. Our future colleague. We’d love to meet you if your professional track record includes these skills:

Requirements

• Proficient in conducting thorough investigations of outstanding client requests and commitments, regularly reporting outcomes and next steps while interpreting and analyzing various documents, policies, and procedures to resolve complex claims issues.
• Skilled in educating clients and internal teams on best practices in claims management and perform related duties as needed
• Experienced in utilizing insurance expertise and communication skills to explain coverage terms and program options to clients and their employee plan members while collaborating with internal departments to ensure timely and cohesive service execution
• Efficient and accurate in client service by consistently following workflows, engaging internal resources, maintaining complete client files with detailed documentation, and achieving data completeness and process integrity through timely and quality execution
• Engagement in ongoing meetings with the service team to discuss accounts, renewals, and service needs while training and mentoring Claims team members, effectively communicating to establish positive client relationships, and developing strong working relationships with Producers, Account Executives, and other internal stakeholder

Nice To Haves

• 2+ years of experience in claims handling or medical claims pay experience at an agency/insurance carrier
• BS/BA in Business, Insurance or related field
• Proficiency in Microsoft Office Suite

Responsibilities

• managing client claims
• providing expert guidance on claims processes
• ensuring timely resolution of issues
• collaborating with clients and internal teams to deliver exceptional service and support

Benefits

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees