Claims Care Representative

Homesteaders Life Company•West Des Moines, IA

1d•Hybrid

About The Position

As a Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You’ll work with a high level of confidentially and adhere to all privacy regulations with a compassionate team working alongside you.

Requirements

Equivalent to high school degree
Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry.
Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically.
Attention to detail and accuracy in reviewing claims documents and processing information.
Problem-solving skills and the ability to handle difficult conversations with professionalism.
Proficiency in using CRM systems, claims management software, and other relevant tools

Responsibilities

Accepts and processes inbound, and outbound calls, emails, and other communications related to life insurance claims inquiries.
Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Updates and maintains customer records and data in the system.
Review, verify, and process claim submissions by company policies and legal requirement.
Approve and process EFT claim payments or may authorize claim payment by draft for claims submitted via phone, fax or internet.
Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction