Claims Business Analyst III

Utica National Insurance Group•New Hartford, NY

57d•$90,000 - $130,000

About The Position

The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support.

Requirements

Bachelor's Degree preferred or equivalent business or business analyst experience.
Experience with Guidewire ClaimCenter required.
6+ years experience in Business Analyst role preferred.

Nice To Haves

Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
Certified in Scaled Agile - SAFe Product Owner (PO/PM) preferred.

Responsibilities

Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion.
Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization.
Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended.
Document and analyze business processes and system integrations to guide the business in improvement opportunities
Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.
Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
Participate in the development and design of new products, and documenting system changes that are necessary as a result.
Support ServiceNow/Help Desk related requirements items.
Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).
Performs other duties as assigned.
Conforms with all corporate policies and procedures.

Benefits

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs