Claims Associate

Staples Inc. • Framingham, MA

6h

About The Position

Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.

Requirements

• Analytical thinking and sound judgment
• Empathy and a strong customer-service orientation
• Excellent written and verbal communication skills
• Negotiation and conflict-resolution abilities
• High attention to detail and data accuracy
• Ability to manage multiple priorities under tight deadlines
• A continuous improvement mindset and willingness to learn
• Collaborative spirit for working within a team, both in-person and virtually
• Minimum of 2+ years or relevant experience workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus
• Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus
• High school diploma or GED

Nice To Haves

• Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
• Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
• Experience using ODG guidelines for disability duration and reserve benchmarking
• Demonstrated experience in developing process improvements or RMIS automation

Responsibilities

• Triage new incidents
• Support claim investigations
• Evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed
• Safeguard data integrity
• Support the claims and risk team with daily administrative tasks
• Serve as the primary point of contact for injured associates, claimants, attorneys, and business partners

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED