Claims Associate

Staples•Framingham, MA

About The Position

Staples is business to business. You’re what binds us together. What you will be doing: Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business. What You Bring to the Table: Analytical thinking and sound judgment Empathy and a strong customer-service orientation Excellent written and verbal communication skills Negotiation and conflict-resolution abilities High attention to detail and data accuracy Ability to manage multiple priorities under tight deadlines A continuous improvement mindset and willingness to learn Collaborative spirit for working within a team, both in-person and virtually

Requirements

Minimum of 2+ years or relevant experience workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus
Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus
High school diploma or GED

Nice To Haves

Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Demonstrated experience in developing process improvements or RMIS automation

Responsibilities

Triage new incidents
Support claim investigations
Evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed
Safeguard data integrity
Support the claims and risk team with daily administrative tasks
Serve as the primary point of contact for injured associates, claimants, attorneys, and business partners