Claims Associate

Staples•Framingham, MA

17h•Hybrid

About The Position

Staples is seeking a Claims Associate to join their legal and risk team, working collaboratively with clients to provide practical solutions for business growth across multiple industries and jurisdictions. This role involves assessing risk, driving results, and mitigating problems. The Claims Associate will primarily focus on workers’ compensation claims but will also support other claim types as needed. Responsibilities include triaging new incidents, supporting claim investigations, and evaluating and resolving claims. The associate will also be responsible for safeguarding data integrity, assisting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and enjoys working collaboratively, offering an opportunity to make a measurable impact on the business.

Requirements

2+ years of combined relevant work experience, including internships, co-ops, part-time roles, or entry-level positions
High school diploma or GED
Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word)

Nice To Haves

Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
2+ years relevant work experience in workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer)
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Proficiency in RMIS platforms

Responsibilities

Triage new incidents
Support claim investigations
Evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed
Safeguard data integrity
Support the claims and risk team with daily administrative tasks
Serve as the primary point of contact for injured associates, claimants, attorneys, and business partners