Claims Analyst

Crum & Forster•Glastonbury, CT

1d•Remote

About The Position

Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Analyst. Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and/or Manager. Achieve superior customer service and claim handling at the most reasonable cost/efficiency by completing essential claim adjudication tasks including denying, settling, or requesting payments for claims based on coverage and proof of loss.

Requirements

Solid knowledge of principles and processes for claim examination, evaluation, and disposition
Strong problem solving and decision-making skills
Ability to adjust readily to multiple demands and constituencies, shifting priorities, and rapid change
Active listening skills
Ability to communicate in a clear, concise manner appropriate to the audience via phone, email, and in writing
Demonstrated ability to work independently
Bachelor’s degree or equivalent work experience preferred, high school diploma/GED and 3+ years of experience required
Strong computer literacy with demonstrated keyboard skills, solid knowledge of technology used for claims administration, and familiarity with Microsoft office software and Cloud base systems
Prior customer service experience, within a claim environment a plus

Responsibilities

Corresponds through verbal/written communication with policyholders, claimants, travel coordinators, etc. to gather important information to support claim decision.
Serve as a customer advocate in all interactions to provide an outstanding customer experience.
Review, assess, and process claims with adhering to established SLAs
Prompt responses to all status calls (next business day standard)
Maintain SLAs on DOI, Attorney Demand and BBB complaints
Deliver complete, timely, and accurate work
Thoroughness of file documentation of spreadsheets and diary
Minimum number of claim appeals overturned due to analyst error
Manage work queue independently
Take ownership of claim decisions and work queue
Communicate effectively both written and verbal
Recognize fraud and subrogation opportunities and refer to appropriate expert
Consistently provide high-level customer service
Adhere to documented procedures
Demonstrate reliability (attendance, punctuality, time management)
Show respect for co-workers and external contacts (customers, agents, third party providers, etc.)
Show commitment to supporting team goals (e.g. eliminating backlogs, adherence to Work Force Management)
Participate in Operations and Companywide initiatives (Focus Groups, Pilots, System Enhancements)
Be a positive influence in the unit and exhibit professionalism
Leadership (willingness to put forth ideas to improve unit performance)
Willingness to accept constructive criticism (coachable)
Support of Team TII or other community initiatives
Continuous acquisition, development, and refinement of your skills as a claim professional
Embrace and practice Pete’s Principles

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

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