Claims Analyst Investigator

OneMain Financial • Baltimore, MD

32d • $50,000 - $70,000 • Hybrid

About The Position

The Claims Analyst/ Investigator has an above average understanding, background and aptitude related to personal loan and credit card claim/chargeback processing, lending, collections, or fraud investigations with the ability to apply that understanding to handle fraud matters escalated from various referral sources. This position will operate in a fast-paced and high-volume environment to support and assist Fraud Managers and Senior Investigators in detecting and deterring fraud with specific efforts dedicated to preventing and/or recovering at-risk funds while pursuing criminal elements targeting our products and customers. The Claims Analyst Investigator works closely with Fraud Managers, Senior Investigators, and all levels of management and a variety of departments (Branch Network, Centralized Operations, Credit Card Operations, Human Resources, Risk, Training, Legal and Operations, among others). In the Role Detect and investigate credit card claim abuse cases based on suspicious account activities. Cooperate with operational team to deny confirmed claim abuse cases in a timely manner. Analysis, product, and operational knowledge, attention to detail, understanding of criminal law and the judicial processes, collaborative contacts in law enforcement and the industry along with investigative and interviewing skills. Collect and document investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs. Provide timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products. Occasionally assist other members of the fraud team in various collateral project assignments.

Requirements

• Minimum of 2 years’ experience in financial services (personal loan origination, credit card servicing , and claim investigation or chargeback services collection) or investigations/law enforcement.
• Some college preferred or equivalent work experience.
• Bachelor's degree in a quantitative field study (mathematics, statistics, economics, data science, or engineering).
• Balance Transfer Recovery Point of Contact
• Experience in Bad Debt (BT) Recovery Letters management: Freeze Funds, Indemnification, Hold Harmless
• Industry Contacts
• Sorting, Filtering and triaging Disputes worklist
• Focus on most probable Chargebacks first
• Fraud Challenge
• Ability to discuss feasibility and appropriateness of high dollar Fraud claims with Customers
• Ability to differentiate Fraud types and work with supplier to triage work order, based on timelines, risk and recoverability
• Familiar with basic office software and skills: MS Office – Word, Excel, and Outlook.
• Working knowledge of financial products and associated processes and an understanding of basic investigative procedures.
• A working knowledge of government/regulatory statutes as they relate to financial services and fraud.
• Effective communication skills - both verbal and written needed for casework and obtaining cooperation of other parties.
• Ability to work as part of a team and independently, as circumstances dictate.
• Judgmental skills necessary to escalate high-risk matters to Fraud Manager, Senior Investigator and/or management.
• Motivated and results oriented with ability to work remotely effectively.
• Able to multitask and handle a diverse and high-volume caseload.

Responsibilities

• Detect and investigate credit card claim abuse cases based on suspicious account activities.
• Cooperate with operational team to deny confirmed claim abuse cases in a timely manner.
• Collect and document investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs.
• Provide timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products.
• Occasionally assist other members of the fraud team in various collateral project assignments.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees