Claims Analyst I
About The Position
Purpose of the Job: Process pending unclaimed property claims that are received by the Division. Hybrid Work Environment: All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment. The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per month for a mandatory in person department meeting. About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.
Requirements
- Minimum of six months of customer service experience
- Ability to lift up to 10lbs
- Ability to sit for extended periods of time
Responsibilities
- Provide independent initial (Level I) approval for all valid claims in a timely fashion
- Research the status of pending claims and provide updated information to claimants
- Return claims to claimants that require additional information
- Follow established procedures for determining rightful owners of unclaimed property
- Send claim forms and other information to rightful owners or their legal representatives
- Perform special projects as required
- Assist the customer service department during publication and during low staffing levels
- Interact with the public regarding claims via phone, e-mail, correspondence and in-person
- Assist in the answering of phone calls from the general public
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
