Claims Agent

Greenix Pest Control and Exterminator Services•Johnston, RI

About The Position

About Greenix Greenix is one of the nation’s fastest growing service organizations, repeatedly recognized among Utah’s Fast 50 and named one of Utah’s Emerging 8 businesses to watch. We are committed to long-term, sustainable growth and to strengthening the experience of both customers and employees. How We Grow: People: We reinvest in the business to develop talent, expand opportunities, and strengthen markets. Customers: We deliver sustainable, effective solutions—every service, every time. Sales: Essential in creating new opportunities, enhancing service offerings, building strong networks, and advancing the communities we serve. Profit: Profit enables future opportunities, services, networks, and community impact. Award Winning Culture: Top Workplaces USA (USA TODAY) Top Workplaces regional awards: Utah, Michigan, Madison, Columbus MountainWest Capital Network Top 100 Utah Business Fast 50 Why This Role Matters The Claims Agent plays a critical role in ensuring accuracy and efficiency in our claims process. This entry-level position is perfect for someone who thrives on detail, problem-solving, and organization. You’ll work closely with the Claims Manager and team to research, document, and process claims while maintaining professionalism and confidentiality. What You’ll Love About This Role Direct impact: Your work ensures accurate and timely claims processing that keeps operations running smoothly Problem-solving every day: Navigate unique situations and find solutions that make a real difference Collaborative environment: Work closely with a supportive team and leadership that values your input Growth opportunities: Learn new systems, sharpen negotiation skills, and build a foundation for career advancement A culture that values integrity and accountability: We do what’s right—always—and empower you to do the same Our Accountability Culture We use the Accountability Ladder to coach and develop teams. Accountable behaviors: Acknowledge reality → Embrace it → Find solutions → Make it happen Avoid victim behaviors: Unaware → Personal excuses → Blame others → Wait & hope → “I can’t” You’ll model accountable behaviors and help reinforce them across the organization.

Requirements

High School Diploma or GED
Minimum of 1 year Claims experience, preferably in Auto, Property, or Workers Compensation
Strong attention to detail and problem-solving skills
Excellent customer service skills with the ability to de-escalate situations
Ability to learn and navigate multiple software systems

Nice To Haves

Office experience preferred, but not required

Responsibilities

Gather details and supporting documentation from customers, employees, and insurance providers
Take statements from parties involved and ensure accuracy in reporting
Maintain organized, detailed notes in the claims management system
Analyze claims to determine coverage and compliance with company policies
Collaborate with the Claims Manager to resolve discrepancies and ensure timely processing
Uphold confidentiality and professionalism when handling sensitive information
Communicate clearly and professionally via phone and email
De-escalate challenging conversations and manage expectations effectively
Provide updates and guidance to internal and external stakeholders
Learn and operate multiple software platforms efficiently
Identify opportunities to streamline workflows and improve accuracy
Support continuous improvement initiatives within the Claims Department
Communicate with customers, employees, and insurance providers via phone and email to gather details and documentation
Take statements from parties involved
Research and analyze claims in our management system to determine coverage
Maintain accurate notes and ensure compliance with internal processes
Handle sensitive information with discretion
Collaborate with the Claims Manager and team to ensure accuracy