Claims Collection Agent - Mesa, AZ

OPENLANE•Mesa, AZ

2d•Hybrid

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. This is a Hybrid position operating out of our Mesa, AZ office. We’re Looking For: A Claims Collection Agent who is responsible for managing and recovering amounts due for damage claims and amounts due on other outstanding accounts. This role involves contacting individuals or businesses via phone and email to make payment arrangements and ensure that debts are collected in a timely and efficient manner. The Collections Representative plays a key role in maintaining the financial health of the organization by managing outstanding receivables and working to reduce bad debt.

Requirements

High School Diploma or GED.
Exceptional problem-solving skills.
Strong verbal and written communication skills.
Organizational skills and attention to detail.
Strong customer relations and negotiation skills.

Nice To Haves

Collections/Customer Service experience.
Automotive industry experience.

Responsibilities

Monitor and manage a portfolio of overdue accounts.
Contact customers through phone calls, emails, or letters to collect overdue payments.
Negotiate payment plans and settlements with customers to recover outstanding balances.
Address customer inquiries and provide accurate information regarding their account status.
Collect and manage insurance payments and follow through with the insurance companies until payment is received.
Document all interactions with customers and update account records accordingly.
Maintain professional and courteous communication while handling difficult or sensitive conversations.
Provide exceptional customer service while managing challenging situations.
Foster positive relationships with carriers to facilitate open communication and cooperation.
Provide support to carriers while demonstrating empathy and understanding in every interaction.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement