Claims Advocate - Jefferson City, MO

Winter Dent Company • Jefferson City, MO

12d

About The Position

We're Hiring a Claims Advocate ! Join Our 100% Employee-Owned Team Are you ready to use your claims expertise to deliver industry-leading client outcomes in an environment where your contributions directly translate to ownership and financial success? Join Winter-Dent, a premier independent, employee-owned insurance agency where client service and shared success drive everything we do. Our mission is to help individuals and businesses protect their most valuable assets, and as an employee-owner, you directly the rewards of that commitment, contributing to our impressive 90+% client retention rate. We offer more than just a job; we offer the chance to build wealth through ownership and influence our company's future. As a Claims Advocate, you'll be a vital subject matter expert, overseeing the resolution of complex client claims, providing essential coverage guidance, and advising both clients and team members - all within a culture where your dedication contributes directly to your financial future and the agency's continued success.

Requirements

• Insurance and/or claims experience
• P&C license to be obtained within 90 days of hire (funded by Winter-Dent)
• Experience with Microsoft 365 products preferred (Word, Excel, PowerPoint)
• Broad understanding of claims processing procedures, best practices, and protocols
• Ability to discern situations appropriately and make quick decisions to reach primary goal
• Ability to think critically, creatively, and independently to resolve complex situations
• Ability to draw conclusions regarding insurance coverage by reviewing & analyzing policy documents
• You're positive, professional, respectful, and kind
• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence, integrity, and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward

Responsibilities

• Provide claims-perspective guidance to servicing and production teams throughout the renewal, as applicable
• Serve as primary point of contact and expert for clients, adjusters, external stakeholders, and agency employees on matters relating to specific claims or the overall claims process
• Assist clients with reporting new claims, gathering required documentation, and understanding coverage, next steps, and timelines.
• Review claim status regularly and provide proactive updates to clients and the claims team.
• Advocate on behalf of clients in all claim disputes, cases, and challenges.
• Act as a Liase between clients and carriers when disagreements arise.
• Ensure claims are handled in compliance with carrier guidelines, regulatory requirements, and agency standards.
• Coordinate between clients, carriers, adjusters, and claims team to facilitate smooth claims handling and reduce delays.
• All other duties as assigned

Benefits

• Generous benefits package including 2x annual salary employee life insurance, employer-funded long-term care coverage, employer-funded short- and long-term disability, a 3% employer contribution to your 401(k) plan (no match !), competitive health insurance rates, generous PTO and company holidays, and more.
• An Employee Stock Ownership Plan (ESOP ) allows you to build wealth for your future and a tangible stake in Winter-Dent's success.
• A positive, welcoming, and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed