Claims Administrator

Kelmar Associates•Wilmington, DE

61d•$18•Remote

About The Position

The Claims Administrator will be responsible for the organization, imaging, claims processing, and overall knowledge of the claims process. Additionally, the Claims Administrator is responsible for answering customer service calls from claimants regarding their claims or from the public related to unclaimed property. It is imperative that the Claims Administrator always exhibit a professional and business-like demeanor when communicating with claimants. This is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Wakefield, MA; or Wilmington, DE.

Requirements

1-3 years of relevant work experience processing claims or answering calls preferred
Relative computer experience relating to data entry and databases including Microsoft Excel and Word
Must be able to develop an understanding of the scope and importance of the project Kelmar is performing for its client
Ability to analyze documentation provided by a claimant and make sound judgment as it relates to entitlement and whether the person claiming property is the rightful owner
Able to follow written and verbal direction with consistency
Highly organized with exceptional attention to detail
Must be able to meet minimum productivity requirements while maintaining a high level of accuracy
Ability to work both independently and as part of a team
Strong verbal and written communication skills
Maintain strong professional working relationships with colleagues at all levels
Exhibits a professional, business-like demeanor
Must be able to work during operational hours applicable to client state(s); typically Monday – Friday, from 7:30am to 4:30pm or 8:00am to 5:00pm.
Bi-annual Travel to a Kelmar office may be required for refresher training
Candidates must be legally authorized to work in the U.S without sponsorship now and in the future

Responsibilities

Data entry in company’s proprietary database
Performing analytical review of documentation received to determine the rightful ownership of property
Reviewing and verifying data entered in system in accordance with the client’s business processes
Ability to follow detailed written instructions and make independent decisions regarding the next step of each claim
Recognize and report discrepancies to Supervisors and Management
Answering daily customer service calls related to unclaimed property including but not limited to: providing claimant with the current status of their claim, explaining the proper evidence required to complete a claim, searching for property in the company’s proprietary unclaimed property database, creating a claim in the database, assisting callers with filing claims online, and providing answers to other general questions.
Other Administrative functions and special projects as needed