Claims Administrative Assistant

United States Liability Insurance Group • Wayne, PA

35d • Hybrid

About The Position

At USLI, we're not just about insurance - we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you'll have the opportunity to shape the future of insurance and make a meaningful impact. Your Role: The administrative assistant supports the Claims team through a variety of administrative and customer service functions. This role helps ensure the smooth processing of claims and enhances communication between internal teams and customers.

Requirements

• Flexibility: Be flexible and willing to take on additional assignments as needed while maintaining daily operations
• Written communication: Draft and edit documents, emails and letters with accuracy and professionalism
• Coverage: Review and handle emails during absences from the office to ensure continuity
• Deadline management: Track deadlines and assist leaders in meeting all required timelines
• Proactivity: Anticipate needs and take initiative - act proactively rather than reactively
• Sensitivity: Be sensitive and responsive to leaders' needs and assist with miscellaneous projects as they arise
• Professionalism: Maintain a positive attitude and professional approach in all interactions
• Education: College degree or equivalent business/industry experience
• Experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge: Excellent oral and written communication skills
• Organization: Highly organized and efficient, able to multitask and prioritize effectively
• Independence: Able to work independently and demonstrate strong initiative
• Professionalism: Comfortable interfacing with leadership and peers

Responsibilities

• Claim intake: Take new claim reports over the phone and assist callers with claims-related questions or direct them to the appropriate team
• Payment processing: Support examiners by processing expense and loss payments accurately and efficiently
• Customer correspondence: Communicate with customers to provide claim updates and pertinent information
• Documentation: Prepare and send letters on behalf of the claims examiner
• File management: Process zip files and maintain organized digital records
• Reporting: Complete weekly and monthly Excel reports to support departmental tracking and analysis

Benefits

• One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees.
• Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 1,001-5,000 employees