Claims Administration Support Supervisor

FBL Financial Group, Inc.•West Des Moines, IA

About The Position

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What you’ll do: Monitor, provide input, and assist with the resolution of glass and emergency roadside assistance claims. Maintain ongoing personal contact and provide leadership and management for the Claims Shared Services Support personnel. Ensure claims are settled in accordance with regulations by keeping current with existing and pending claims precedents and legislation for all states. Overseeing that work is properly assigned, adequate reserves are maintained, and that files meet or exceed claims best practices. Oversee all staff development aspects including the selection, training/development, disciplining/performance reviews, salary administration, referring employee complaints, controlling workflow, motivation of employees, and assigned budget activities. Audit department files to ensure proper procedures have been followed, claims have been processed timely and individual goals attained. Respond to inquiries and concerns from policyholders, agents, regulatory agencies and the general public regarding claims matters with the support department.

Requirements

College degree or equivalent plus five years of relevant experience required.
Must have strong knowledge of tort law.
Analytical, problem solving and organizational skills.

Nice To Haves

Previous management experience preferred.
Progress toward or completion of Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) designation preferred.

Responsibilities

Monitor, provide input, and assist with the resolution of glass and emergency roadside assistance claims.
Maintain ongoing personal contact and provide leadership and management for the Claims Shared Services Support personnel.
Ensure claims are settled in accordance with regulations by keeping current with existing and pending claims precedents and legislation for all states.
Overseeing that work is properly assigned, adequate reserves are maintained, and that files meet or exceed claims best practices.
Oversee all staff development aspects including the selection, training/development, disciplining/performance reviews, salary administration, referring employee complaints, controlling workflow, motivation of employees, and assigned budget activities.
Audit department files to ensure proper procedures have been followed, claims have been processed timely and individual goals attained.
Respond to inquiries and concerns from policyholders, agents, regulatory agencies and the general public regarding claims matters with the support department.