Claims Admin Support Specialist -Risk Management Claims Services
About The Position
This position supports the RMCS Claims team by handling key administrative functions and assisting with the intake and processing of cargo and liability claims. The role is responsible for reviewing and setting up new claims, maintaining accurate documentation, and ensuring timely communication with internal teams and external partners. Working closely with the Liability Claims Director and Claims VP, this individual plays an important role in keeping claim operations organized, efficient, and compliant, while managing multiple priorities with a high level of accuracy and professionalism.
Requirements
- High school diploma or general education degree (GED)
- 6 months office or administrative customer service experience
- 6 months of hands-on experience using Excel
- Proficiency in Microsoft Office
- Excellent written and verbal communication skills
- Professional demeanor with strong interpersonal skills
- Ability to work independently and manage time effectively
- Well-organized with attention to detail
Responsibilities
- Open, sort, identify and distribute mail to appropriate staff.
- Pull correspondence, or new claims from the department's common email box.
- Review new cargo and liability claims, determine type, nature and amount claimed.
- Enter new claim details into Claims Management System.
- Retrieve shipping, contract or insurance documents from internal systems and match to new claim.
- Set initial financials and enter other required claim data.
- Send notice of claim letter and supports to liable third-party motor carrier and its insurer.
- Scan and name claim documents received from external parties into appropriate electronic claim folders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
