Claims Admin - Large Loss
About The Position
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. We are seeking a Claims Admin to support our Large Loss unit. In this role, you will handle a variety of administrative tasks, including ordering police reports, submitting claims to other carriers, completing social media and trace report requests, and processing invoices. Strong data‑entry skills are essential for the role. The ideal candidate will have either prior claim and EPIC experience or an administrative background. If you are self-motivating and comfortable working in a detailed oriented environment, we encourage you to apply!
Requirements
- Business Communications
- Claims Processing
- Clerical Skills
- Data Entry
- Detail-Oriented
- Documentations
- Insurance Claims
- Investigative Thinking
- Invoices
- Microsoft Excel
- Office Administration
- Organizing
- Outbound Calls
Nice To Haves
- prior claim and EPIC experience or an administrative background
- self-motivating
- comfortable working in a detailed oriented environment
Responsibilities
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens and routes incoming calls and other correspondence
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Retrieves or sends supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.)
- Performs clerical duties, including data entry, filing documents, email, and calendar management
- Makes and maintains a connection with the customer by understanding and meeting their needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
