Claims Adjuster - Total Loss & Client Recovery

Allied Solutions•Carmel, IN

19h

About The Position

The adjusting function of the Total Loss and Subrogation units is responsible for verifying coverage, evaluating damage, estimating total loss valuations ensuring maximum indemnification to client insureds. Under mid-level supervision, this position is responsible for investigating, negotiating and settling auto damage, total loss, or GAP claims. This individual is responsible for delivering a claim service that is fast, fair, and easy to ensure client retention, and maintaining client satisfaction, throughout the claim and settlement process. Job Duties and Responsibilities: Total Loss and Client Claim Processing (85%): Review total loss settlement offer or claim payment to verify accuracy; draft and send out correspondence to applicable party Document claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations. Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers Process letter of guarantee in accordance with all client service level agreements Communicate empathetically with clients on all claims, including complex claims that don’t warrant pursuit. Researches and responds to complex customer communications, concerns, conflicts, or issues Problem solving and contributing to overall team goals by offering suggestions, providing support, and sharing ideas Client Engagement (15%): Will answer any direct client inquiries as received in a timely fashion. This may include questions about recovery, insurance and title situations, cycle times, etc. This may also include participation in team phone call monitoring May interact directly with a client as it relates to day-to-day operational workflows or as stipulated by a client Assist in client related implementation and training as needed The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Requirements

High school diploma required
1-2 years of directly related work experience required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Review total loss settlement offer or claim payment to verify accuracy
Draft and send out correspondence to applicable party
Document claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations.
Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers
Process letter of guarantee in accordance with all client service level agreements
Communicate empathetically with clients on all claims, including complex claims that don’t warrant pursuit.
Researches and responds to complex customer communications, concerns, conflicts, or issues
Problem solving and contributing to overall team goals by offering suggestions, providing support, and sharing ideas
Answer any direct client inquiries as received in a timely fashion
Participate in team phone call monitoring
Interact directly with a client as it relates to day-to-day operational workflows or as stipulated by a client
Assist in client related implementation and training as needed