Claims Adjuster - Specialty Lines

AUTOMOBILE PROTECTION CORPORATION•Westerville, OH

8h•Hybrid

About The Position

This position requires the employee to field customer service and claim calls, emails, and faxes to accurately authenticate the contract, coverage, parts and labor required to complete repairs, etc. within the department guidelines and procedures.

Requirements

High school education or equivalent
2 years automotive, powersports, marine parts, and/or service or other relevant experience.
Excellent verbal and written communication skills
Problem solving skills
Working knowledge of PCs/laptops and basic office applications, email, etc.
Team oriented
Attention to detail, reliability, and commitment to customer satisfaction.
Job requires constant and reliable highspeed internet connection.

Responsibilities

Field customer service and claims calls, emails, and faxes efficiently and courteously.
Manage claim files thought prompt evaluation, timely follow up, and thorough research.
Examine and interpret, adjust and approve claims for payment based on contract language, terms and limitations, following published polices and guidelines.
Be prompt and ready to work for scheduled shifts.
After hours and Saturday shifts may be required.
Handling escalating adjustment and denial claim calls and determine if those calls need further escalation.
Handle all calls with a professional demeanor.
Interact with Claims Payment, Administration, Customer Service and other Departments as required.
Strive to improve productivity, department service level, and quality of claims.
Take special care to observe all special agent and dealer arrangements.
Type an accurate diary of events into the claim comments to make communication with other claims department employes easier.
Other administrative tasks as assigned by Supervisor.