Claims Adjuster - Powertrain

Smart AutoCare•Jacksonville, FL

9d•$25 - $28•Onsite

About The Position

The Claims Adjuster - Powertrain plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX or Jacksonville, FL . As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.

Requirements

High School diploma or equivalency
1 to 2 years of Claims processing experience
Minimum 3 years of hands-on automotive repair and diagnosis experience.
Parts and Labor Guide familiarity
Intermediate knowledge of Windows-based computer programs
Exceptional written and verbal communication skills
Ability to read, analyze and interpret general business correspondence or technical procedures
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Nice To Haves

Current or previous ASE Certification preferred
Spanish fluency/Bilingual a plus

Responsibilities

Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
Verify repair costs are performed within industry standards.
Verify repair information to determine if coverage was within the limits of the service contract.
Interface with customers, agents, dealers to complete all investigations of claims.
Complete a fair settlement of the claim.
Contribute to team effort by accomplishing related results as needed.
Verify claims are processed following the policy and procedure established by Smart Autocare
Participate in any projects, reports, documentation, tasks or objectives assigned

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